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CATRONICS Product Warranty Policy
Catronics
warrants its product against defects in material or workmanship
as follows:
LABOR:
If this product is determined to be defective within 90 days
from the date of
purchase,
Catronics
will repair or replace it at no charge.
Catronics
reserves the option to repair or replace the product. After the
warranty period expires, the customer will be responsible for
all labor charges.
PARTS:
Catronics
will supply new or rebuilt replacement parts in exchange for
defective parts for a period of One (1) Year after the date of
purchase. The customer will be responsible for the cost of parts
after the warranty period expires.
This warranty does not
cover customer instruction, installation or setup adjustments.
This warranty does not
cover cosmetic damage or damage due to acts of God, accident,
misuse, abuse, negligence, commercial use or modification of any
part of the product.
This warranty is invalid in the event that
the factory-applied serial number has been altered or removed
from the product.
This warranty does not
cover damage due to improper operation or maintenance,
connection to improper voltage supply or attempted repair by
anyone other than a facility authorized by
Catronics
to service this
product. This warranty does not cover products sold AS IS or
WITH ALL FAULTS.
Repair or replacement
as provided under this warranty is the exclusive remedy of the
consumer.
Catronics
shall not be liable
for any incidental or consequential damages for breach of any
expressed or implied warranty on this product. Except to the
extent prohibited by applicable law, any implied warranty of
merchantability or fitness for a particular purpose on this
product is limited in duration to the extent of this warranty.
Warranties and
specifications are subject to change without prior notice.
To obtain the warranty service, please call
Catronics’ Customer Service number at 1-888-877-2877 or email us
at
service@catronicsusa.com for assistance. You will be asked
to provide the following information:
A. Customer information (name, day-time phone number,
residential address etc.)
B. Proof of your purchase (purchase receipt, gift receipt, sales
invoice etc.)
C. Product model number
D. Product serial number
E. A description of the problem.
Catronics will contact the customer upon
receipt of the RMA Request, and will issue an RMA number if all
the required information obtained.
Please ship RMA product to following Catronics
Service Center with RMA number clearly marked on the outside of
the packing. All RMA products should be returned in secured
packaging, preferably in the original package, with the complete
set of accessories.
All RMA products would be verified and
inspected against the authorized RMA number.
Please send packages to:
CUSTOMER SERVICE
CATRONICS
5171 Edison Ave. Unit A
Chino, CA 91710
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